Qantas Airways is the biggest passenger airline in Australia and one of the most reputed airlines in the world. It is preferred by travelers around the world to fly with because of its unparalleled customer service, timely flights, and friendly hospitality. They also have a very systematic Grievance redressal mechanism to handle customer queries.
Suppose you are planning a vacation with your family or friends outside Australia. Qantas Airlines should be your first choice as they provide cheap packages to several popular destinations worldwide. You can explore the travel options online or use the modes below to gather the required information.
Call: To contact live person at Qantas airline dial toll-free telephone number 1 855 477 9316 or 13 13 13. It will help you to communicate with customer service representative.Contact via phone can save your time and provide easy ways to reach person.
Live Chat: You can chat with a Qantas Airways representative using their mobile application to get a quick reply.
Complaint Form: You can also fill in a Complaint Form to get a hold of a representative at Qantas Airways within 24 hours.
Social Media: You may also use Social Media as a contact mode to communicate with an executive and resolve your issue with Qantas.
Email: You can also contact Qantas Airways through Email if you have a query related to their frequent flier program.
Yes, the live chat feature is available in the mobile application of Qantas Airways. You can chat with a virtual assistant instantly to get a quick reply to your issue. To speak with a representative, you must replicate the steps below on your phone.
Open the Qantas Airways application.
Tap the Menu option at the top of the homepage.
Tap the Contacts option in the Dropdown Menu.
You will get the live chat option at the bottom; tap it to open a separate page with a live representative.
Drop a message in the Chat Box, and the representative will reply shortly to start the discussion, and you can ask for the required help.
You can use Email to contact Qantas Airways, but only for the query related to their Frequent Flier program, which could be regarding missing reward points, being unable to redeem the reward points, etc. It is helpful in several ways, as you can raise a new concern or track an ongoing issue. Email them at frequent_flyer@qantas.com.au about your query, and they will reply with a possible solution within 24 hours of emailing.
Social Media instruments like Facebook, Twitter, Instagram, etc., also enable you to connect with a representative at Qantas Airways. You can follow them on Social Media to connect with a representative if required. It is noted that it takes longer to get a reply than other modes, so use it if your query is not urgent. The links for different platforms are available on the website's Contacts page. You can pick the one at your convenience to communicate with them.
If you are unable to resolve your query at Qantas through the ways mentioned above and looking for an additional medium, then you can use the Complaint Form to raise a concern. You can quickly fill out a Complaint Form by obeying the steps below.
Open the website www.qantas.com
Click the Help & Support option under the Help section of the website.
Again click the Provide Feedback link and select the type of Complaint you want to register to open a related Form.
Complete the Form with the details like name, Email, phone, booking reference, etc., along with the issue faced.
Submit the Form, and a representative at Qantas Airways will contact you within 24 hours of submission to resolve your problem.
Qantas Airways understands the fact that Customer service is one of the primary aspects of an airline service provider. That’s why they are available 24/7 to help the passengers by walking the extra mile. You can contact the Qantas Airways customer service representative by calling them at 13-13-13 within Australia, or you can search for the number for your country/region in the Worldwide Contact Details avai