One of the major US-based airlines is Delta Airlines. The airline provides various services to their customers, such as some online services like seat selection, refund, change, cancelation, etc., some airport services like lounge facilities, check-in and baggage service counters, etc., several onboard services, like IFE, comfort items, choice of food, etc. if you face any issues, you can go through the webpage of the airline and then make a complaint when you fail to avail of their services. In this case, you can go through the information given in the content below, which shall facilitate the process for you.
How to raise a complaint via a complaint form?
For any issues you face with the airline or representative, you can raise the same through the complaint forms that are available on the airline’s website. The steps you can go through to raise the query using the complaints form are as follows:
Reach out to Delta’s official website, www.delta.com.
Tap on the help center option from the contacts option.
Then, reach out to the contact forms and choose the complaint form option.
Then, fill the same out and submit it.
The airline shall contact you and find a solution so that you can get a solution from them.
To register your complaint about representative first of all visit official Delta website and here click on online Help Center. Now you can find "Make Complaint" or "Leave Comment". You can also call to official phone number 1 (800) 221-1212.
What are the other ways to make a complaint?
In order to raise an issue, you can go through the delta airlines complaints procedure, which has been mentioned below:
1. Email- If you wish to avail of the services or make a complaint with the airline, then you can choose to send an email and the raise the issue with them. Many a time, airlines tend to provide the best available solution. If you are stuck somewhere and cannot get out, you can go through to send the issue to their official email address, charter@delta.com. You will get a revert within 24 hours of raising the issue. Connect with them and make the complaint.
2. Via call- For making a complaint about representative, you can also connect with the Delta airline using their phone call. Dial 1 (800) 221-1212 and follow the iVR to connect with an executive with whom you can raise the issue.
The IVR is as follows:
To avail of help with payment-related services, press 3.
For issues with baggage and cancellation, press 1.
For help with money reimbursement, press 6.
Press 7 for other help and services.
Press # to connect with Delta executive.
3. Through Live Chat- At times, the call lines run busy due to heavy call flow. In this case, for an immediate response, you can choose to make a complaint against a Delta representative through live chat. You can tap on the chat icon available on the homepage so that an agent will connect on live chat to assist you.
4. Social Media- Other than these, you can also make a complaint at the social media platforms of Delta Airlines. Reach out to their links and then submit the issue with them.
Conclusion- Hopefully, the given information above in the content has helped you best with how to get through to the Delta Customer Service team and raise your issue. In order to find a solution, you can go through their website or connect with them for the required assistance.
Some Related Questions of User's
Q- Does Delta Airlines respond to complaints?
Reply: After completing their journey with Delta Airlines, many customers have complaints regarding their journey, and they wish to register them with the airline. They often struggle to find answers to “Does Delta Airlines respond to complaints?”. Yes Delta Airlines is dedicated to resolving the complaints of travelers. If any customer decides to fill out the online complaint form to reach Delta customer care services, then Delta will acknowledge the complaint within 30 business days and will provide a response to the same within 60 business days of the traveler's receipt. If any person has issues regarding special assistance, then airlines generally respond within 30 days of receiving the complaint.
If they select to approach the live representative of the airline to complain about their traveling experience or staff behavior, then they can call customer care services by using the phone number: 800-221-1212; the airline live representative will not listen to the customer’s complaint but also provide required assistance in the shortest time. This medium can be used by customers who want to share their feedback quickly. If the phone lines are unavailable and customers can not wait to get a response from Delta Airlines, then they can even message them. The airline representative responds to the complaints sent via messages instantly.